After your order is confirmed, our processing time is 1-3 working days, and the standard delivery time for ceramic items is 6-12 working days using conventional delivery methods.

Once your order is placed, it begins processing. If you need to make changes to your order, please reach out as soon as possible via info@xfscq.com. Depending on the order’s status, we may be able to adjust it. Once shipped with USPS or DHL, unfortunately, we cannot update your address. If your order is within 3 days of placement, we may be able to cancel it if it's not already shipped.

If you have not received your order by the end of the expected delivery time, follow these steps: ·Re-check the shipping confirmation email for specific shipping details. ·If your order was shipped in multiple parts, some items may arrive separately. ·Verify the shipping address provided. If there is an error, please contact USPS or DHL directly. If the address was incorrect, your package will be returned to sender by our team. ·Check around your delivery location as packages may be left in unusual spots, or someone else (e.g., a neighbor) may have received it. ·Visit your local post office to see if your package is being held for pickup. If you still have concerns, please reach out to us at info@xfscq.com.

We accept orders from the United States. Our primary carriers are USPS and DHL. The estimated delivery time for international orders is 6-12 business days (excluding any potential customs delays). Please note that while we cover all shipping and delivery costs, taxes or duties may be charged by your local government, and this cost is the recipient's responsibility. Contact local authorities for potential additional charges.

After order verification, quality checks, and packaging, all orders are dispatched within 1-3 working days. During busy times, there may be delays. The standard delivery time is 6-12 working days.

Oh no! If you believe your ceramic product is faulty, please contact our Customer Service team via email at info@xfscq.com with your order number, a photo of the fault, and a brief description. We’ll investigate the issue and work on resolving it as quickly as possible. Please read the product description carefully before purchasing.

We do not offer direct exchanges. Once your return is processed, you can place a new order for the item you prefer.

For incorrect shipments, we will cover the return shipping costs. If the item is correct but not due to our error, the return shipping cost will be the buyer’s responsibility. You can return the goods within 30 days from the date of receipt. For any delivery or shipment concerns, please contact us within 30 days of the order being shipped. Please include your order information in the return package and email us at info@xfscq.com to confirm the return address.

This is a generic card error, meaning your bank is rejecting the transaction. Please double-check your card details. If everything is correct, try using PayPal and selecting the 'Debit/Credit Card' option, as it is less likely to be rejected. Alternatively, try a different card or attempt to place the order later. If the issue persists, contact your bank.

If you received a "Your order has been processed" message during checkout, it means your order was successfully placed. If you don't receive a confirmation email within 5 minutes, please check your spam/junk mail folder. If it's still missing, you might have entered your email incorrectly—reach out to us at info@xfscq.com, and we will resend it. Alternatively, you can check your order under the 'My Order History' section on the 'My Account' page if you created an account.

Yes.Please email us for any questions or concerns. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described.

We Accept Paypal, Stripe. When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. PayPal supports major credit cards including Visa, MasterCard, American Express, even if you don’t have a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. We also accept stripe.Stripe contains visa, MasterCard, American Express, Google pay, Apple pay, etc.